auto collision service

We Meet Nice People by "Accident"



Company News

Our Customers are our first priority. Here at Auto Collision Service, we are committed to customer service.

Communication is the key to customer service, and we have taken it to a new level with our vehicle tracking service.

Auto Collision Service values our customers privacy. Each individual will have access to track their own vehicle without worry.




Our Locations

AUTO COLLISION SERVICE
501 New Churchmans Road
New Castle, DE 19720
Phone: (302)-328-5611
Fax:(302)-328-0227

AUTO COLLISION SERVICE
2510 W. 2nd Street
Wilmington, DE 19805
Phone: (302)-575-1580
Fax: (302)-657-8499

AUTO COLLISION SERVICE
413 N. Bedford

Georgetown, DE  19947

Phone:  (302)-856-7070

Fax:  (302)-856-6675



Click for Location Map

 

What you should expect during the repair process.

 

1. Removal of Parts & The Estimate

The first step in the repair process will be to remove the damaged parts of the vehicle to expose all damages occurred by the collision. At this point a fully detailed and accurate estimate will be printed and submitted to the insurance company. Upon approval of the estimate by the insurance company all parts at that time will be ordered.

Note:


If upon repairs there is more damage a supplemental report will be necessary for the estimator to complete and send to the insurance company. Once it is approved by the insurance company any additional parts will be ordered and an updated completion date will be given.


2. Arrival of Parts


Once parts have arrived they are assigned to the technician responsible for repairs. Any parts that require painting (such as a hood, fender, bumper, etc.) will immediately go to the paint department for inner paintwork. This is referred to as edging parts. The reason for this is to ensure complete paint coverage on all parts maximizing corrosion protection.


3. Structural & Body Repair


Replacement parts will be installed. Priming, sealing, and corrosion protection is added to the replacement parts and panels. All work is then inspected and tested. Once it is signed off the vehicle will then head to the paint department.


4. Painting


The vehicle is now ready for painting. First it will be pressure washed and chemically cleaned. Next it is prepped, primed, sanded and sealed. The last stage before entering the paint booth, is taping and masking around the area(s) to be painted, to protect the parts of the vehicle that will not need painting. Any dust particles will be removed so as not to interfere with the paint process. The vehicle is now ready to undergo multi-step refinishing using the PPG paint system.


5. Vehicle Reassembly


The last stage in preparing the vehicle to return to its owner. This includes reassembling parts that were removed for the painting, realigning and taking care of the final detailing (which entails pin striping, polishing, washing, and cleaning) Once these items have been completed the vehicle is inspected and taken for a test drive. After it checks out the owners are notified and a time is set for picking up.


6. Delivery to a Satisfied Customer